Shipping and returns

The delivery of your parcel

The parcels are generally sent within 2 days of receipt of payment and are shipped via UPS with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Any type of shipping you choose, we will provide a link to track your package online.

The shipping costs include the costs of running and packaging and postage. The operating costs are fixed, whereas transport costs vary according to the total shipment weight. We advise you to group your items in one order. We can not group two distinct orders placed separately, so the shipping costs will be charged for each of them. Your package will be sent at your own risk, but special attention is paid in case of fragile objects.

 

Boxes are sized appropriately large and your articles are well-protected.


Second Opinion

FREQUENT QUESTIONS

Second Opinion is a service dedicated to patients who need further or additional opinion on a receipt diagnosis or treatment prescribed. Second Opinion is a key step in the patient care process , which helps you saves time and money necessary to reach different health facilities.
The average time for the service is 7 days. These include the transport of  the clinical  documentation and  the medical reports. The timing may vary based on the availability of the specialist  chosen.
The day that the courier will arrive, you need to include in the envelope (that will be deliver to you) the following documents: ·       Diagnostic exams regarding your clinical case ·        Reports and previous documents ·        Clinical questionnaire (if not compiled on-line) ·        Back and front copy of your identification document and social security number   
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